Phone Support Services
Professional Information Technology, a Life Smile group enterprise is the world's top leading company in providing best outsourced voice answering phone support services from India as on offshore customer contact center. Outsourcing or Off shoring to Professional Info Tech in India is the process of contracting out the voice answering support services process to Professional Info tech. Professional Info Tech, a Life Smile group enterprise is a market leader in providing cost - effective Live interactive voice answering phone support services from India to your valued global clients / customers. Professional Info Tech offers the ultramodern infrastructure with the most advanced technology for best voice based interaction facility, ensuring every call will be answered on time, every time.
Your valued clients can speak directly to our highly trained agents through a pool of dedicated numbers and have their queries resolved effectively and efficiently and for this the IVR (Interactive Voice Response) can be exclusively programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor) and in addition to this Professional Info Tech also provides direct dedicated phone lines to ensure instant response and avoid delay (if any) in the line transfer.
Inbound Customer Service
The experienced customer support executives at Professional Info Tech are highly trained and proficient in handling customer-initiated telephone calls for client specific programs ranging from providing billing information, product or service information, aggregating response to direct marketing advertisements, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc. In a nutshell, Professional Info Tech inbound voice based service offering includes:
|• Phone Answering Service||• Welcome answering Service|
|• Product Information Requests||• Toll Free- 800 Answering Services|
|• Medical Answering Services|
Technical Support/ Help desk services: Professional Info Tech's technical support offerings include round-the-clock or working hours basis technical support and problem resolution for computer hardware, software, peripherals and Internet infrastructure manufacturing companies and other business. These include installation and product support, up & running support, troubleshooting and usage support etc. The help-desk services provide technical and non-technical problem resolution services. Professional Info Tech services include-
Customer support services: Professional Info Tech customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on round-the-clock or working hours basis. The wide range of services offered by Professional Info Tech include-
- Customer Service Application / Claims processing
- Feedback collection for products / service / campaign etc
- Polling / Media analysis and surveys
- Subscription services- new and renewal
- Effective up-selling and cross-selling to existing customers during call
- Product enquiries and information- general and specific
- Pre-sales, Post-sales & Order fulfillment for products and services
- Order taking and Sales processing
- Up-selling and Cross-selling
- Documentations and payment queries
- Post-sales product support – general and specific
- Registering changes in customer account information etc.
- Billing Information
- Payment information
- Handling queries on account balance
- Guiding customers in collecting information
- Inquiry Service
- Product / Service information requests
- Dealer and service center locator information service
- ATM / POS locator service, etc.
- Enrollment and reservations services
- Welcome calls, registration and enrollment for campaign and events etc.
|• Welcome calls to new customers||• Post sales follow-up calls|
|• Database enhancement and management||• Product upgrades|
|• Coordinating repair or replacements||• Setting up appointment for Sales Call|
|• Verification services||• 3rd party verifications service|
|• Insurance verifications||• Employment verifications|
|• Credit verifications||• Credit Management|
|• Credit authorization||• Lead generation|
|• Collections||• Market research|
|• Market Survey and research||• Opinion polls, etc|
|• Loyalty programs||• Customer acquisition and retention campaign|
The extensive experience of Professional Info Tech in outbound in call center services combined with the technological leadership, a responsive and highly motivated team of call center professionals, stringent quality assurance programs and commitment to customer service excellence has helped companies to achieve optimum results from their direct marketing efforts by lead generation and acquiring new customers and enabling us to offer wide array of outbound telemarketing services in cost effective manner. Furthermore, Professional Info Tech helps you to gather critical market intelligence for enhancing customer support and strategizing future business moves. Professional Info Tech focuses on the specific requirements of the clients irrespective of the targeted customer base- business-to-consumer (B2C) market or the business-to-business (B2B) segment, the experienced call center professionals at Professional Info Tech would ensure it to be a successful customer relationship. This valuable business relationship is managed and achieved by a thorough understanding of your business / industry and the target market, value proposition and timing, identifying existing or potential customers, thereby making the program most effective by adhering to a highly result-oriented and cost-efficient production and management process, allowing Professional Info Tech to meet and exceed customer expectations every time.
Professional Info Tech provides a wide range of outbound call center services from India across a number of industry verticals such as credit card, direct marketing, telecommunications, mortgage, directory assistance services, travel and tourism, e-commerce, electronics, retail and manufacturing.
Professional Info Tech provides outsourcing voice answering phone support services from India to individuals, independent professionals, consultants, small business, medium - middle level business, industries, organizations and large business. The most common reasons why companies decide to outsource voice answering phone support work to Professional Info Tech in India include cost reduction and cost savings, the ability to focus on their respective core business, resources, access to more knowledge, talent, advanced technology and experience with increased profits. Many companies decide to outsource to Professional Info Tech in India because it cut costs such as labor costs, regulatory costs, operating costs and training costs etc.
Professional Information Technology voice answering phone support outsourcing services are efficiently managed by qualified, experienced senior professionals in India, expert executives providing high quality of services and solutions with confidentiality, best language skills, advanced technology at low-cost, sound privacy guidelines, high security ensuring the customer / client satisfaction. The voice answering customer contavct center support outsource services management packages ensure the cost effectiveness with economical contracts - the best discounted prices in the industry.
Professional Info Tech Phone Answering Services Plans and Prices